Cookie Policy

Last updated: January 2025

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

Kilimolink uses cookies to:

  • Remember your login information and preferences
  • Analyze website traffic and user behavior
  • Improve our website functionality and user experience
  • Provide personalized content and recommendations
  • Ensure the security of our platform
  • Track the effectiveness of our marketing campaigns

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, user authentication, and access to secure areas of the website. The website cannot function properly without these cookies.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's performance and user experience.

  • Google Analytics: Tracks website usage and provides insights into user behavior
  • Hotjar: Records user sessions to help us understand user interactions

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They help us understand which content and ads are most effective.

  • Facebook Pixel: Tracks conversions and helps optimize our social media advertising
  • Google Ads: Enables remarketing and conversion tracking
  • LinkedIn Insight Tag: Measures the effectiveness of our LinkedIn campaigns

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and their use is governed by the privacy policies of the third parties. Common third-party cookies include:

  • Google Services: Analytics, Ads, Maps, and other Google tools
  • Social Media Platforms: Facebook, LinkedIn, Twitter for social sharing and login
  • Payment Processors: Stripe, PayPal for secure payment processing
  • Customer Support: Intercom, Zendesk for chat and support functionality

5. Cookie Duration

Cookies can be either session cookies or persistent cookies:

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you delete them manually. These typically last from 30 days to 2 years, depending on their purpose

6. Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Receive notifications when cookies are being set

Opt-Out Tools

You can opt out of specific tracking services:

Important Note: Disabling certain cookies may affect the functionality of our website and limit your access to some features.

7. Mobile App Cookies and Tracking

Our mobile applications may use similar tracking technologies, including:

  • SDKs (Software Development Kits) for analytics and crash reporting
  • Push notification tokens
  • Device identifiers for personalization
  • Location data (with your explicit consent)

8. International Users

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with specific privacy laws, you have additional rights regarding cookies:

  • Right to consent to non-essential cookies
  • Right to withdraw consent at any time
  • Right to access information about cookies we use
  • Right to request deletion of personal data collected through cookies

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending email notifications for significant changes (if required by law)

10. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Kilimolink

Email: privacy@kilimolink.com

Phone: +254 (0) 700 000 000

Address: Nairobi, Kenya

11. Additional Resources

For more information about cookies and privacy, you may find these resources helpful: