Privacy Policy

1. Introduction

Kilimolink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fresh produce supply platform, whether as a farmer or business customer.

2. Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Name, email address, and phone number
• Business or farm information
• Location and address details
• Financial information for payments
• Communication preferences

Usage Information

We automatically collect information about how you use our platform:

• Order history and preferences
• Platform usage patterns
• Device information and IP address
• Location data for delivery optimization

3. How We Use Your Information

We use your information to:

• Provide and improve our fresh produce supply services
• Process orders and facilitate deliveries
• Match farmers with appropriate business customers
• Process payments and manage accounts
• Communicate about orders, deliveries, and service updates
• Provide customer support
• Analyze usage to improve our AI-powered matching system
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

We share necessary information between farmers and businesses to facilitate orders and deliveries, including contact information and order details.

Service Providers

We work with third-party service providers for payment processing, delivery logistics, and platform operations.

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our users.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified providers

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability for information you've provided
• Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specific retention periods vary based on the type of information and applicable legal requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: